Also, possible reasons they're asking: archiving, restoring, understanding the video's content, verifying its quality, or troubleshooting. Without knowing the file's content, I can't guess, so giving a general approach would be best.
I should structure the response to first state the limitation, then outline possible steps they can take themselves, including technical analysis steps and content evaluation. Make sure it's clear and actionable. Avoid jargon so it's accessible. FHD-ARCHIVE-JUQ-722.mp4
I need to make sure my response is helpful and not just a rejection. Maybe suggest tools they can use, like FFmpeg for technical specs, video editing software for visual quality, or content analysis based on what's in the video. They might not be aware of these methods. possible reasons they're asking: archiving