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In order for counselor visit(s) to be covered by your EAP benefit, you must provide your Member Reference Number when you make your first appointment. If you don’t have a Member Reference Number, you must get preapproval from your EAP before your visit order for visit(s) to be covered.

Please note, that your Member Reference Number (MRN) is a unique identifier assigned exclusively to you. Please refrain from sharing this number with anyone to help protect your account security.

You have selected the provider search program. If you're unable to find a network provider from the directory, please call the number on the back of your member card for assistance. Please note, prior to beginning any care or well-being program you should contact Carelon Behavioral Health to obtain benefits information specific to your plan.

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